FAQ

CAN I RETURN MY CUSTOMISED ITEM?

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns.

WHERE DO THE FABRICS COME FROM?

We are currently buying fabrics from leading suppliers in Portugal.

I JUST UNPACKED MY GARMENT AND IT HAS SOME STAINS ON IT. WHAT DO I DO?
It can happen that there are remains of tailor’s chalk left on the garment and in some cases patterns from the ironing process. Please wash the garment once according to the washing instructions inside without using any extra treatment or bleach. Should there still be a stain afterwards, please send us a picture of it to our customer service so we can investigate this further.

I WOULD LIKE TO MAKE A RETURN. WHAT DO I DO?

See our policy return here.

WHAT SIZE WILL FIT ME?

This is a popular question, and as we all know, we're all shaped in our own lovely way. You should get your measuring done before ordering your suit. You can find the instructions to do it in the Size Guide page, as well as a chart to help you choose the size for each piece of th suit. Check our size guide here

CAN I BUY A SUIT AS A GIFT?

Yes, make the normal purchase, do not need to put features such as fabric or dimensions, you must select the voucher option in the purchase of the suit. However, the order will only be processed after the gift receiver will choose his suit, and send all the required information to tailor the suit.

WHAT HAPPENS IF I PRE ORDER AN ITEM?

If you have ordered Pre Order items with a release date, we will then reserve your total order until the release date. The total order will be processed by us on or before the day of the release. All Pre Order items are not yet available and cannot be shipped until the advised delivery date, they must be paid in full to secure your order. Sizing is stated on the Size Guide page.
The time frames of arrival provided are estimated via our suppliers and please know that these deliveries can be delayed or brought forward from time to time, but ensure that we will do our absolute best to make sure they come on time!

WHAT HAPPENS IF MY ORDER DOES NOT ARRIVE?

If this unfortunately happens, you should e-mail us to info@magic-tailors.com with your order number & the name you ordered under. We'll endeavour to resolve any issues asap!

MY ITEMS ARE DAMAGED, WHAT DO I DO?

Waggle your fist in anger, use magic to undamaged it, then get in touch with us via e-mail info@magic-tailors.com

WHAT ARE THE WASHING AND CARING INSTRUCTIONS OF THE SUIT?

What are the washing and care instructions of the suit? Read the cleaning label and always follow the instructions. If you do not understand what is indicated there, you can always wash it dry.